| Employer Options |
Advertise & Post Jobs
Employers use the menu below to learn how to post jobs, banners, company profiles, articles, blogs & news.
|
|
 |
| Featured Listings |
|
|
Customer Service Associate - Retirement Services | Prudential Financial | Scranton, PA
Prudential Financial companies serve individual and institutional
customers worldwide and include The Prudential Insurance Company of
America, one of the largest life insurance companies in the United
States. These companies offer a variety of products and services,
including life insurance, mutual funds, annuities, pension and
retirement-related services and administration, asset management,
banking and trust services, real estate brokerage franchises, relocation
services and, through a joint venture, retail securities brokerage
services. For more information, visit http://www.prudential.com.
Prudential Retirement delivers retirement plan solutions for public,
private, and non-profit organizations. Services include state-of-the-art
record keeping, administrative services, investment management,
comprehensive employee investment education and communications, and
trustee services. The Scranton location on Montage Mountain is one of
Prudential Retirement's four main sites.
Our Customer Service Associates are primarily responsible for answering
in-bound calls from participants of our Defined Contribution (e.g.
401(k), 403(b), 457) and/or Defined Benefit plans. They are the valuable
front line of our business and gain the career experience, which is
valued by other areas of the organization. We are looking for people who
will bring much more to the position than just a voice on the other end
of the phone. Our representatives are very customer-focused and work
well under pressure. They gain thorough market knowledge, learn various
administrative PC systems, process certain financial transactions, and
are well versed in processing requirements. Following the extensive
8-week training program our associates normally experience a 6-month
learning curve. Our associates participate in a detailed and an on-going
call coaching program, which elevates their ability to service the
customer in the manor the customer prefers. A successful associate
applies the performance feedback they receive and uses it to build their
expertise and improve the service experience of our callers.
You will be required to obtain the Series 6 and 63 within the first 120
days of employment.
Prudential Financial has been recognized for excellence in many ways
including being ranked in Business Week's Top 50 Performing Companies,
Fortune Magazine's Top 50 places for minorities, and Working Mother's
Top 10 employers for working mothers. Don't miss the opportunity to be
part of our success and our plans for the future. We look forward to
your response!
JOB REQUIREMENTS:
- BS degree or minimum 1 solid year of customer service
experience
- Excellent oral and written communication skills
- Prior experience in a call center environment is a plus
- Prior experience in a financial services company is a plus
- Must be able to learn and retain a large amount of technical
information in a relatively short period of time
- Must be receptive to detailed and frequent performance feedback
- Proficiency with a keyboard and Window-based applications
- Proven self-motivation skills
- Proven record of dependability
- Ability to elicit a callers needs with speed and composure
- Active listening skills
- Ability to make educated, customer-focused decisions
- Ability to excel in a team environment as well as work well
independently
- Organization and prioritization skills
- Ability to think like the customer with a passion to deliver top
quality service
- Bi-lingual ability, English and Spanish, is a plus. We pay a language
differential.
- NASD Series 6 and 63 required within 120 days of employment.
Prudential is an Equal Opportunity/Affirmative Action Employer and is
committed to diversity in its workforce.
Any applicant selected for this position will be required to submit to
an extensive background screening and a credit check. Failure to comply
will eliminate an applicant from consideration for this position. Any
negative information obtained as a result of the background screening
may result in the disqualification of the applicant from this and any
other position in Prudential, including their current position if they
are an internal applicant.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://careers.hodes.com/RD/00.asp?JobID=11739395&eCode=5613
or submit your resume and salary requirements through our homepage at
https://jobs.prudential.com/apply_online_1.asp?jobid=1287607
|
|
|
|
| Navigation: Applicants |
Job Search
Applicants use the dropdown menu below to look for a job!
|
|
